These are the Booking Conditions applicable to all holidays and stays booked with Sun and Co. and should therefore be read carefully. Should any part of these conditions become invalid or unenforceable this will not affect the validity of the remainder of these conditions.
Your contract is done with Vive como quieras SL, a spanish company with VAT number B54625926, known as Sun and Co. for commercial purposes. The person signing the booking form must read and accept these Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided. We reserve the right to refuse to accept bookings at our absolute discretion. Please inform us immediately if there are any discrepancies in the costs or details of your booking. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates. Price lists for additional items are available on request.
Upon making your booking the price of your holiday will not normally be subject to change however we reserve the right to increase or decrease prices.
Sun and Co. requires 50% of the total holiday cost when pre-booking as a deposit to secure a spot. The second 50% of the booking will be paid more than 10 days before the check-in date. If the guest doesn’t pay the full amount more than 10 days before the check-in date, the booking will be cancelled and the deposit will not be returned. Sun and Co. has the right to cancel a person’s place on the course if full payment is not received punctually.
Exceptionally, due to the COVID19 crisis, we are setting up a more flexible cancellation policy until further notice:
- If the guest cancels more than three weeks before the arrival date, 100% of the deposit will be refunded.
- If the guest cancels within three to one week before the arrival date, the deposit is non-refundable but will be exchanged for an equivalent amount of days on future stays at Sun and Co.
- If the guest cancels less than one week before the arrival date, the deposit is non-refundable. In case the original booking is modified and shortened less than one week before arrival, cancelled days will be charged.
- If the guest arrives and decides to leave earlier than scheduled, in the case of a no-show or cancels the booking after the arrival date, full payment will be required.
Guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder.
The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Your booking is for a class of room and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room with your reservation, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
Sun and Co. reserves the right to refuse to further accommodate hosts behaving irresponsibly and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Bike rental at Sun and Co. is free for guests. In case of damage, loss or theft of the bike the amount of the bike costs will be charged to the guests responsible for the bike during that period of time.
Sun and Co. accepts no responsibility for loss, theft or damage to persons or property during their stay. We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the building during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all guests informed of these circumstances however this may not always be possible.
In our car parking there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact us directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused.
Guests are not permitted to smoke in rooms or public areas.
The company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, interruption or malfunctioning internet connection, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the company’s negligence or liability for fraud or fraudulent misrepresentation.
The contract and any non-contractual obligations arising in connection with it are governed by Spanish law. Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Spanish courts in Denia, Spain.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
For your convenience, we may store your credit card information longer than 30 days in order to expedite future orders, and to automate the billing process.
Do we use ‘cookies’?
Understand and save user’s preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled it won’t affect the users’ experience that makes your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
By emailing us at [email protected]
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioural tracking?
It’s also important to note that we do not allow third party behavioural tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence.
Vive como quieras SL
Avenida Príncipe de Asturias 40
Jávea, Alicante (Spain) 03730
Inscrita en el registro Mercantil de Alicante, Tomo 3595, Folio 211, Sección 8, H A 129463, I/A 1